Shipping policy

1. Shipping Area

We currently ship orders within Switzerland only.

2. Processing Time

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

Standard delivery time is 2–4 business days depending on the destination. Delays may occur due to postal or courier services, especially during peak seasons.

4. Shipping Costs

Shipping costs are calculated at checkout and clearly displayed before payment. Free shipping promotions may apply occasionally.

5. Tracking

Once your order is shipped, you will receive a confirmation email with tracking information (if available).

6. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, the customer is responsible for any additional shipping costs.

7. Contact

For questions about shipping, please contact us:

📧 info@helvena.ch

📍 Helvena Naturals & Motion Studio by Varga, Neufeldstrasse 7, 9450 Altstätten, Switzerland